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Frequently Asked Questions
Who will deliver my items?
Merchant will deliver all items to the customer directly as per individual policy. Once the payment is complete, you may check delivery status directly from the merchant.
Why am I unable to sign up?
Please make sure you're filling in all the required fields correctly, including the OTP numbers.We suggest you try again after a few minutes.
I have not received my OTP on my mobile number or email address. What do I do?
Please make sure that you’re putting in your correct mobile number and email address in order to receive the OTP.We use automated systems that send you OTPs on your email address and mobile number for verification purposes. If you are not getting the OTPs on your email or mobile, we suggest you try again after a few minutes..
I want to register a complaint. How can I do that?
We are sorry you had to face trouble. However, we are here to help you out.You can reach out to us by:
1. Opening the QisstPay app
2. Clicking on the Profile tab
3. Clicking on Help
4. Filling in the formWe will get back to you shortly!
I have not received my order yet. What do I do?
The store you ordered from will have provided you a tracking number you can use to find out your order's delivery date. If a tracking number has not been provided, you can in touch with the store directly to find out details.